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Everyone needs a little help now and then and we're happy to provide it. Before you contact us, we ask that you please read through the guides on the right, as your question might be answered there. 
 
If these guides do not address your issue, click on one of the links below to send us an email. We're usually able to get back to you within one business day.
 
Click below if your issue is about:

MyCIIS Supported Browsers and Operating Systems

NOTE THIS BROWSER INFORMATION:
 
The following browsers and operating systems are officially supported and recommended:

Google Chrome (Version 46, and above stable versions)
  • Windows
  • MAC OS 
Internet Explorer 9/10/11 and above
  • Windows 10
  • Windows 8
  • Windows 7 

Firefox 40 and Above 

  • Windows 
  • Mac OS 

 

Safari 6.0 and above

  • Mac OS
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How do I get a MyCIIS Login?
Your login is created when you complete the inquiry form or submit an online application on the Admissions tab, or submit a paper application for admission.  When your information is entered into our system, an email will be sent to you with a login ID and PIN.
 
I forgot my User ID and/or Password.
Use the Retrieve User ID and Password feature on this page to have your login ID and password sent to the email address we have on file.
 
I was logged out automatically.  Why?
To protect unauthorized access, a time limit is set on each login session. After a period of inactivity, you will be automatically signed out. It may be a little inconvenient, but the security of your information is very important!
 
Why did I get a "Page Not Found" error?
During peak usage times, such as the Add/Drop period, MyCIIS can become overloaded and start to generate error messages. The only way around this is to close your browser and log back to MyCIIS again.
 
Is MyCIIS secure?
Yes. There is hardware and software in place to protect your data as it is sent across the Internet.