CIIS Support Teams
Everyone needs a little help now and then and we're happy to provide it. Before you contact us, we ask that you please read through the guides on the right, as your question might be answered there. 
If these guides do not address your issue, click on one of the links below to send us an email. We're usually able to get back to you within one business day.
Click below if your issue is about:

How to Contact Technical Support via USWired

For your convenience, we have provided several ways to contact our Support Desk 24 hours a day, 7 days a week.

Normal Business Hours

Our normal business hours are Monday – Friday, 8:00 am – 5:30 pm


Contact Us

You may contact us several ways:

Email – Send an email to If your request is urgent please include the word “urgent” or “emergency” in the subject line.


Web Portal – Log into our Web Portal at (using the credentials previously provided) to create a new Service Ticket. If your request is urgent please be sure to check the “Emergency” checkbox. If you forgot your credentials, please follow the instructions on the login screen, or call our Service Desk.


Phone - Call our Service Desk (408-432-1144 or toll free 877-USWIRED) and select option 2 and then option 1 for Support, or to leave a message if calling after normal business hours. If your request is urgent please choose the Emergency option, and be sure to mention a phone number where we can call you back.